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Shipping & Return Policy

<SHIPPING>

1) Shipping Times

To ensure our customers receive the freshest cosmetics possible, we rarely have inventory. Your cosmetics are purchased when you order. Although we may be able to obtain your items as quickly as two days, please allow 7-10 Japanese business days for your package to ship.



2) Shipping Method

Cherry’s Japanese Cosmetics utilizes Small Packet, EMS (Express Mail Service), or SAL (Surface Air Lifted) shipping services. The weight of the package, along with the costs of international tracking, and premium insurance determine which service is selected. Complete tracking information is provided with every shipment.

Small Packet and SAL insurance covers approximately USD60 (depending on the exchange rates), so when the order is less than USD60 (excluding shipping and handling) we select Small Packet or SAL.

EMS is used when orders range from USD61 to USD1000, so the order is fully insured.

When an order contains heavy items such as bottled items or large sized toner/lotions and the price is less than USD60 (excluding shipping and handling), SAL shipping services are selected.

Most packages are shipped by Small Packet or EMS. In order to provide the best (quick and less expensive) service, we may send your order in separate packages.

If you prefer shipping via EMS, please order two or more items, or order products which cost a total of at least USD110 (including shipping and handling cost). You may also choose the items described as "Shipped by EMS”.


3) Shipments to Germany, Russia, and Italy

Shipments to these countries must be shipped with EMS shipping services. These orders must be placed on shop.cherryscosmetics.com (JPY Branch). If you prefer, you may contact us directly for a custom order.


4) Delivery Times

Delivery times vary depending on the shipping method that is selected, the destination country, and that country’s customs policies. The different shipping services provide the following delivery times: Small Packet: 10-15 days - EMS: 5-10 days - SAL: 1 - 2 weeks.

These are estimates, not guaranteed shipping times. For example, if there is no direct flight from Japan to your country, delivery time may be longer than the estimates. This is true even when shipping by EMS.

Based upon previous orders, we have compiled the following shipping times below:

When shipped via Small Packet -

France: 7 days
Greece: 16 days
USA: 10-16 days
Australia: 12-15 days

When shipped via EMS -
South Korea: 2-3 days
Singapore: 3-5 days
USA: 3-16 days
Canada: 5-10 days
Australia: 5-10 days
Greece: 12-15 days
France: 7 days
UK: 10 days


5) Trade Tariffs, Customs Fees, and Prohibited or Restricted Items

Cherry’s Japanese Cosmetics is not responsible for any customs charges, taxes, or duties. Trade tariffs or customs fees are not included in the prices. If you have any specific mailing requests, please inform us at the time you place your order.

Prior to shipment, we check for any prohibited or restricted items, but we cannot guarantee an item is permissible in your country. If your order is confiscated because it contains items that are prohibited or restricted in your country, we cannot issue a refund. Please contact us if this happens, so we can maintain the most up-to-date information on prohibited and/or restricted items in a particular country.


6) Undervalue and Gift

Be advised, we will not undervalue an order, nor will we write “gift” on the shipping label. We will reject any such request; please do not ask.


7) Discount Chart

Shipping and handling costs are included in the price. If you order more than one item, your total shipping and handling costs will be adjusted according to our listed shipping and handling discount chart. Orders which contain large and/or heavy items may require extra postage, and orders which contain lightweight items may have reduced postage costs. If the shipping costs decrease, you will be issued a specialized coupon for that amount to use at Cherry’s Cosmetics. Cash refunds will not be issued for orders after August 1, 2012.

Please note, items shipped by EMS have postage costs starting at USD20. If the cost is greater, we will note that information. Some lightweight items, when not shipped by Small Packet, will have postage costs starting at USD11. The items are listed from the highest shipping cost to the lowest shipping cost.

For shipments to Asia, North America, Europe, and Oceania, please refer to the discount chart located at the bottom of the page.




<Return Policy>

Due to the delicate nature of cosmetics and skincare, refunds and exchanges will not be made. Once your order is placed you may not cancel an order, request a refund, or make changes to the items or the colors.

If an error was made by us, please contact us within five (5) days of when the item was delivered to you.

Please do not send your purchase back to the manufacturer.


1) Damaged or lost items

If your package is lost or damaged, please inform us ASAP. All packages are packaged securely and are shipped with insurance for your protection. You must contact us within five (5) days of when the item was delivered to you, if it is damaged. If only the interior box is damaged but the contents are intact and usable, the insurance coverage does not apply.

Contact us if you believe your package has been lost so we may track the package and file an insurance claim.

If you contact us regarding a damaged or lost package and more than five (5) days have passed, we will work to file a claim on the insurance if it is unexpired. Please understand that there are no guarantees. If the insurance claim is accepted, be advised the process may take a month or longer.


2) Different Items/ Colors

If you receive an incorrect item or wrong color, please contact us within five (5) days of when you received the package. We take great care to ensure each shipment is packed correctly, but errors may occur. Please do not test the products. Securely repack the unused product and mail it, with tracking, back to us. Once we receive the unused product, we will issue a refund or send the correct items. We will refund the shipping cost or you may choose items equal value to the shipment fee.

Sometimes a color turns out significantly different than you expected. As long as the product name and color number/name is the same as what was ordered, we do not accept returns or make exchanges. Computer monitors are not all created equal. The colors of the pictures in your browser may not represent the true colors of the products.


3) Unavailable items

If your selections are unavailable at the time you place an order, we will notify you as soon as possible. We can refund your money or you may select a different item (of equal value) and we will ship the substitute. We are diligent in our research on which items are prohibited and restricted before we ship, but there is no guarantee. We encourage you to become familiar with what items are prohibited or restricted in your countries. There are no refunds if your package is confiscated. Additionally, Cherry’s Cosmetics is not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur.


4) Right to Refuse

Please note that Cherry’s Cosmetics reserves the right to refuse to fill any order received for any reason or no reason, as we deem necessary. Unusually large orders will be scrutinized and you may be asked to provide additional information for your security.